Cleaner West Kensington Privacy Policy

This Privacy Policy explains how Cleaner West Kensington collects, uses, stores and protects the personal data of its customers in the West Kensington area. It also explains the rights you have under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.

By using Cleaner West Kensington services, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all Cleaner West Kensington customers and prospective customers located or receiving services in the West Kensington area.

Data Controller

Cleaner West Kensington is the data controller responsible for the personal data it collects and processes about you in connection with the provision of cleaning and related services. As data controller, Cleaner West Kensington decides how and why your personal data is processed and is responsible for ensuring that such processing complies with applicable data protection laws.

Personal Data We Collect

Cleaner West Kensington collects and processes different types of personal data about you depending on how you interact with us and which services you use. This may include the following categories of information.

Identity and contact details, such as your name, title, billing address, service address, and general contact details.

Service information, such as details of the services you request, property access instructions provided by you, information about preferred days and times, and any notes you ask us to keep on your account that relate to the performance of the services.

Account and communication data, such as your communication preferences, records of communications between you and Cleaner West Kensington, and feedback or complaints you submit.

Payment and transaction data, such as records of the services you have purchased from us, payment status information, invoices, and receipts. Cleaner West Kensington does not store full payment card details; where card payments are used, these are processed by third party payment processors.

Technical and usage data, such as basic information about how you interact with our website or online booking systems, and device and browser information that is automatically collected to ensure the security and proper functioning of our services.

How We Collect Your Data

Cleaner West Kensington collects personal data directly from you when you request a quote, make a booking, create or update an account, communicate with us by any means, provide feedback, or otherwise use our services.

We may also receive personal data indirectly when you are referred to us by a third party, such as a letting agent, landlord, property manager or comparison site, where they are authorised to share your details for service provision.

Some technical data may be collected automatically through your use of our website or online tools, using standard technologies that are necessary for security, performance and basic analytics.

Purposes and Lawful Bases for Processing

Cleaner West Kensington processes your personal data only where there is a lawful basis to do so. The main lawful bases we rely on are performance of a contract, legitimate interests, consent and compliance with legal obligations.

We use your personal data to provide and manage cleaning services you request, to issue quotes, confirm bookings, access your property as agreed, and manage your customer account. The lawful basis for this processing is that it is necessary for the performance of a contract or to take steps at your request prior to entering into a contract.

We use your data to respond to enquiries, handle complaints, manage our relationship with you, improve our services, and maintain records of our interactions. This processing is based on our legitimate interests in running and improving our business and in providing good customer service, provided these interests are not overridden by your rights and freedoms.

We may process certain data to comply with our legal obligations, including tax and accounting laws, health and safety requirements, and obligations to respond to lawful requests from public authorities.

Where we rely on consent, for example for certain types of direct marketing communications that are not based on legitimate interests, we will obtain your clear agreement in advance. You can withdraw your consent at any time.

Data Retention

Cleaner West Kensington keeps your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements.

Customer account and service data are generally retained for as long as you remain a customer and for a reasonable period afterwards, to handle any queries or disputes and to comply with legal obligations. Where we are required by law to retain certain records for a specified time, we will retain relevant data for that mandatory period.

When personal data is no longer needed for the purposes for which it was collected, or when any relevant retention period has expired, Cleaner West Kensington will securely delete or anonymise the data.

Data Processors and Sharing of Personal Data

Cleaner West Kensington may share your personal data with carefully selected third parties that act as data processors on our behalf. These processors are only allowed to process your personal data in accordance with our documented instructions and must implement appropriate security measures.

Such processors may include payment processing providers, information technology and hosting service providers, customer management platforms, and professional advisers who support our business operations. Cleaner West Kensington ensures that contracts are in place with all processors requiring them to protect your data and comply with applicable data protection laws.

We may also share personal data with third parties where required by law, for example with regulatory or law enforcement authorities, or where necessary to establish, exercise or defend legal claims.

Cleaner West Kensington does not sell your personal data. We also do not share your data with third parties for their independent marketing purposes.

International Transfers

Where any of our service providers or processors are located outside the United Kingdom or the European Economic Area, Cleaner West Kensington will take appropriate steps to ensure that your personal data receives an adequate level of protection, for example by relying on recognised adequacy regulations or by putting in place standard contractual clauses or other appropriate safeguards.

Security of Your Personal Data

Cleaner West Kensington takes the security of your personal data seriously. We use appropriate technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction or damage.

These measures may include access controls, secure storage methods, staff training, and procedures for responding to suspected data breaches. While no system can be guaranteed to be entirely secure, we work to ensure that our security practices remain appropriate to the level and nature of the risks associated with the personal data we process.

Your Data Protection Rights

As a customer of Cleaner West Kensington in the West Kensington area, you have a number of rights in relation to your personal data, subject to certain legal conditions and exemptions.

You have the right to request access to the personal data that Cleaner West Kensington holds about you, including information about how we process it.

You have the right to request that inaccurate or incomplete personal data be corrected or completed.

You have the right to request the erasure of your personal data in certain circumstances, for example where the data is no longer needed for the purposes for which it was collected or where you have withdrawn consent and there is no other legal basis for processing.

You have the right to request restriction of processing of your personal data in certain circumstances, for example while we verify the accuracy of the data or consider an objection you have raised.

You have the right to object to the processing of your personal data where we rely on legitimate interests as the lawful basis, including profiling based on those interests. Cleaner West Kensington will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing is required for legal claims.

You have the right to data portability in certain situations, allowing you to obtain and reuse the personal data you have provided to us in a structured, commonly used and machine readable format, and to request that we transmit this data to another controller where technically feasible.

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights in relation to Cleaner West Kensington, you may contact us using your usual communication channel with our business. We may need to request specific information from you to help us confirm your identity and ensure that your rights are exercised securely.

Cleaner West Kensington aims to respond to all legitimate requests within one month. Where a request is particularly complex or you have made multiple requests, this period may be extended, and we will inform you of any such extension.

You also have the right to lodge a complaint with the relevant supervisory authority for data protection if you are concerned about how your personal data is being handled by Cleaner West Kensington. We would, however, appreciate the chance to address your concerns directly before you approach a supervisory authority.

Changes to This Privacy Policy

Cleaner West Kensington may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or for other operational reasons. Any updated version will be effective from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.